We ship Monday thru Friday only excluding all Federal Holidays. Our shipping cut off time is 2:00 pm Eastern Time. Orders received after the 2:00 pm cut-off will ship the next business day.
All orders shipped to an address in the state of Florida must include 6% sales tax (7% on orders
shipped to a Brevard County address) on the entire amount of the order. Product specifications
and illustrations are subject to manufacturer’s changes. Every effort is made to insure accuracy
in this catalog, however, we are not responsible for typographical errors. Prices are subject to
change without notice. We are not responsible for errors, omissions or misprints. Order
fulfillment is subject to availability. Sales, promotions or offers on our web site cannot be
combined with any other sales promotions or previous purchases. All orders are subject to
acceptance by MY KITTY USA.
Our return policy is simple. If an item arrives that is not what you expected, you can return it
within 30 days. In an effort to offer the best value to our customers, we ship your purchases to
any US address without charging a separate shipping fee. However, we do pay USPS to ship
your purchase to you.
In the event you return an item, the actual amount USPS charged us for shipping the product to
you will be subtracted from your refund. If package delivery is refused and the package is
returned to us, the USPS shipping cost will not be refunded. If the package cannot be delivered
by USPS for whatever reason they specify (undeliverable address, no forwarding address,
addressee unknown, etc.), the USPS shipping cost will not be refunded. Please be certain of your
shipping address prior to ordering.
To return an item, email us and request a Return Merchandise Authorization (RMA) number.
You will be responsible for the return shipping expense of the unwanted item. The item must be
returned in its original condition and in its original packaging. This will insure prompt credit to
If an item is damaged or shipped to you in error you can email us to receive a Return
Merchandise Authorization (RMA) number. Returns of this nature will receive a prepaid return
shipping label. Once processed you will be sent a replacement product or given a refund for the
wrong product with no shipping charge deduction.